Return & Refund Policy

At Malane Decor, your satisfaction matters. We aim to provide high-quality lighting and home décor pieces backed by reliable customer support. Please review our return and refund guidelines below.

1. General Return Period

You may request a return or exchange within 30 days of delivery, as long as the item is unused, in its original packaging, and accompanied by valid proof of purchase.

2. Eligible Returns & Exchanges 

We will fully cover return shipping or offer a free replacement if:

  • The product arrives damaged or defective due to transit.

  • The item contains a verified manufacturing defect.

  • The shipment is lost or undelivered within 90 days of the order date.

All claims must include photo or video evidence so our quality team can verify and approve your replacement or refund.

3. Returns Due to Customer Preference

If you would like to return an item due to personal preference—such as color tone, brightness, size, or style—returns are accepted within 30 days.
However, customers are responsible for return shipping and handling costs for these types of returns.

4. Product Representation & Design Variations

Many of our lighting and décor items are handcrafted or custom-finished, meaning slight variations in color, texture, or materials are natural and intentional.

These unique characteristics do not qualify as defects or “not as described.”
While we strive to provide accurate descriptions and high-resolution images, variations may occur due to:

  • Handcrafted production

  • Material differences

  • Individual screen or lighting settings

5. Non-Returnable Items

For quality and safety reasons, the following items are not eligible for return or refund:

  • Custom-made or bespoke lighting fixtures

  • Made-to-order items already in production

  • Products valued over USD $5,000

  • Light bulbs, consumables, or items not in original condition or packaging

6. Order Cancellation

Orders may be canceled within 24 hours of purchase.
Once an item has entered production or shipping, cancellation may no longer be possible. Please contact our support team immediately if you need to cancel.

7. How to Request a Return

  1. Review this policy to confirm eligibility.

  2. Email us at info@malanedecor.com with:

    • Your order number

    • Description of the issue

    • Photos or videos (if applicable)

  3. Once approved, we will provide the return address and instructions.

  4. Ship the item back as directed.

    • Customers pay return shipping unless the item is defective or damaged.

  5. Refunds are processed 3–5 business days after inspection and approval.

8. Refund Processing Timeline

Approved refunds will be issued to your original payment method within 10 business days after we receive and inspect the return.
Your bank or payment provider may require additional time to complete the transaction.

9. U.S. Customer Rights

Malane Decor complies with U.S. consumer protection laws, ensuring products are of acceptable quality, match their core description, and arrive as expected.
If any verified issue occurs, we are committed to resolving it promptly and fairly.

Contact Us

If you have any questions about returns or refunds, feel free to contact us:

Company Name: Malane Decor

Phone: +1 424-243-3145

Email: info@malanedecor.com

Address: 2808 Merritt Ave, Las Vegas Nevada 89102, United States

Business Hours: Monday - Friday: 6:00 AM – 5:00 PM (Eastern Time, ET)

Response Time: We aim to respond within 1 business day.