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FAQs

Frequently Asked Questions

About Order

1. Do you ship to my country?

We currently ship only within the United States.

2. What payment methods does Malane Decor accept?

We accept:
Paypal
American Express
Visa card
Master Card
Google Pay
Apple Pay
Discover
Diners International Club

3. Can I change or cancel my order?

Of course you can! We support cancellation without reason within two days of placing an order. If you would like to change or cancel your order, please inform us by email as soon as possible.

>>Please see our Return & Refund Policy for more details .

About Logistics

1. How long does shipping take?

Handling Time: 2–3 business days (Monday to Friday)

Transit Time: 5–7 business days (Monday to Friday)

Order Cut-Off Time: 5:00 PM Pacific Time (California)

Total Delivery Time: Your total delivery time is typically 7–10 business days, which includes both order processing and shipping time.

2. What shipping methods do you offer?

We ship all orders via UPS, providing full tracking information.

3. Can I track my order?

Yes. Once your order has been shipped, you will receive a tracking code.

Enter the tracking code at this website: https://www.17track.net/en/.

You can also contact us at info@malanedecor.com for the latest logistics information.

>>Please see our Shipping Policy for more details.

About Return & Exchange

1. If I don't like the item, can I return it and get a refund?

Yes, you can apply for a return within 30 days of the receipt of the item, on any item that has not been used, in its original box, and in resalable condition.

2. What if I receive a damaged item?

In case you have received a damaged item, please email us at info@malanedecor.com within 48 hours of delivery and attach clear pictures of the damage.

Broken glass, or dented shades or frames, are not considered as defective item and cannot be returned. In such a case, we will provide a new replacement for glass or shades at no additional charge.

If you do not accept the exchange and want to return the item, the order will be treated as a return. Please arrange the shipment of return, and these shipping costs are borne by you. Once confirmed by us, you will receive a refund (not including express shipping charges).

3. What if I receive the wrong item?

In case you have received a wrong item, please email us at info@malanedecor.com within 7 days of delivery and attach clear pictures of the item and its package. We will process your claim, and you will be contacted about the exchange or return as soon as possible.

4. When will I receive the refund? Where is the refund back?

After receiving your return, we will send you an email within 2 days to confirm the refund. Refunds will be returned to your credit card or original payment account. The processing time is 3-5 days.